Wurundjeri, Woi wurrung country

Address
Level 8, Two Melbourne Quarter
697 Collins Street
Docklands Vic 3008, Australia

Postal address
Locked Bag 2, Collins St East
Melbourne Vic 8003, Australia

Reception
Telephone: (03) 9653 2100
Fax: (03) 9653 2199
Freecall: 1800 020 083

Ngunnawal country

Address
4 National Circuit
Barton ACT 2600, Australia

Postal address
GPO Box 1428
Canberra City ACT 2601, Australia

Reception
Telephone: (02) 6240 3200
Fax: (02) 6240 3399
Freecall: 1800 020 083

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (external link):

TTY users phone 133 677 then ask for 1800 020 083

Speak and Listen users phone 1300 555 727 then ask for 1800 020 083

Internet relay users connect to the NRS website then ask for 1800 020 083

The Translating and Interpreting Service (TIS) is available for people who do not speak English and for English speakers needing to communicate with them. TIS is a national service, 24 hours a day, 7 days a week and is accessible from anywhere in Australia for the cost of a local call.

Translating and Interpreting Service: 131 450

Should you be unhappy with our service or wish to make suggestions/comments

• Tell the employee with whom you are dealing the nature of your dissatisfaction or other feedback.
• You may ask to speak to a senior manager.
• Alternatively, you may contact a First Assistant Commissioner or the Assistant Commissioner Corporate Services for advice on the appropriate courses of action open to you.
• Complaints will be fully investigated and, where appropriate, details will be included in the Commission's Annual Report.

Read our service charter